What are the conditions of return?
- If you have a customer account :
To return an item to us, go to your account, in the "My orders" section. Go to the details of the order you wish to return. In this section, you can select the product(s) concerned and indicate the reason for your return. Following your request, our team will validate your request manually.
Once your return request has been manually validated by our team, you will be able to download and print the return document available in your "my returns" area. This is not a prepaid return slip but an explicit document with the returned products. See the heading "Are I responsible for the return costs" for more information.
You have a period of 14 days from the day of receipt of your parcel to make your return request and send us your return. If after 14 days we have no news of your return and no response from you, we will refuse your return and you will not be refunded.
The returned products must be in perfect condition, they must not have been worn or washed. The returned products must be carefully folded and placed in their original packaging with their labels attached and the return form duly completed to the following address via the local post office. We do not accept returns via Mondial Relay and you will not be refunded:
Maison Anje - DADIER
9 rue Joseph et Etienne Montgolfier
93110 Rosny-sous-Bois
FRANCE
- If you have a guest account :
If you have placed your order with a guest account, please return your items with the invoice and give us the reasons for your return You cannot make a return request directly even if you create one after your order.
You have a period of 14 days from the day of receipt of your package to make your return request and send us your return. If after 14 days we have no news of your return and no response from you, we will refuse your return and you will not be refunded. The returned products must be in perfect condition, they must not have been worn or washed. The returned products must be carefully folded and placed in their original packaging with their labels attached and the return form duly completed to the following address via the local post office. We do not accept returns via Mondial Relay and you will not be refunded:
Maison Anje - DADIER
9 rue Joseph et Etienne Montgolfier
93110 Rosny-sous-Bois
FRANCE
You can also make a return request by contacting us via the returns form of our customer service department, indicating the reference of the order, the name and colour of the product to be returned and the reason for the return.
Are exchanges possible?
You cannot exchange your item directly. If you wish to exchange an item for a different size or a different colour, we invite you to make a return request via your account under the heading "My orders" by following the procedure mentioned above and to recreate an order for the item you wish to have instead.
How and when can I get my money back?
Once your return has been received, you will be refunded within 30 days of your return request. If certain items do not qualify for our returns policy, then they will be returned to the original address of the order.
How do I package my return?
Once you have printed your returns form, please pack your returns in the original packaging and place your completed form and invoice inside. The returned products must be in perfect condition, they must not have been worn or washed. The returned products must be carefully folded and placed in their original packaging with their labels attached.
Are the shipping costs of my order refunded following a return?
Yes, the shipping costs will be refunded if you return your entire order, not the return shipping costs but the costs you may have paid when you placed your order. No, the shipping costs will not be refunded if you return your order partially.partiellement votre commande.
Do I have to pay for the return shipping costs?
Except in the case of an error on our part or a defective product, you will be responsible for the return shipping costs and will not be reimbursed.
What should I do if my product has a defect?
Contact customer service via the "Contact us" section. We will tell you what to do to return the product. After reception and verification, we will contact you to know if you want a refund or the product if it is available.If the item is out of stock, we will refund the amount of the item.