What are delivery methods, periods and prices ?

We deliver in France and abroad. We offer you the best selection of delivery methods available on the market:

- In relay point with Colissimo - relay point in France (Free in France)

- Home delivery with Colissimo in France and abroad 

- Express delivery with Chronopost in France and abroad (France and abroad)

Your order is processed as soon as it is validated, from Monday to Friday (except on public holidays). Please note that the validation period may be extended during sales or other commercial promotions. After any order, you can follow the status of the order from the "Order" section of the "My account" space.

How can I change a delivery address after placing an order ?

You can change the delivery address only if your order has not been validated. To make a request, contact customer service via the "Contact us" section or modify your address directly in your account.

Once the order is being prepared, we will not be able to change your delivery address.

How can I track my order ?

You can track your order by clicking on the link in your "my orders" area or you can follow the link in your shipping email directly.

Why haven’t I received my order ?

To track your order, get your tracking number received on your shipping confirmation email or available in your account and inform it on the website of the chosen carrier. If no information is indicated, contact customer service via the “Contact us” form.

What if items received do not match with my order ?

If items received do not match to your order, please contact customer service via the “Contact us” form.

What if an item received has a defect ?

If an item has a defect, please contact customer service via the “Contact us” form.