What are delivery methods, periods and prices ?
We deliver in France and abroad. We offer you the best selection of delivery methods available on the market:
- In relay point with Colissimo - relay point in France (Free in France)
- Home delivery with Colissimo in France and abroad (Free of charge from 90€ purchase in France)
- Express delivery with Chronopost in France and abroad (France and abroad)
For the countries concerned by the customs, we inform you that a supplement of customs charges will be asked to you for the delivery of your parcel by the carrier directly.
Your order is processed as soon as it is validated, from Monday to Friday (except public holidays). Orders are prepared every day before 1pm. After this time, orders will be processed the next day (if it is a working day). Please note that the validation period may be extended during sales or other commercial promotions. After placing an order, you can track the status of the order from the "Order" section of the "My Account" space.
How can I change a delivery address after placing an order ?
You can change the delivery address only if your order has not been validated and its status is "Payment accepted". To make a request, contact the customer service via the "Contact us" section by indicating the right address or modify your address directly on your account.
Once the order is being prepared, we will not be able to modify your order.
How can I track my order ?
You can track your order by clicking on the link in your "My Orders" area or you can follow the link in your shipping email directly.
Why haven’t I received my order ?
To track your order, get your tracking number received on your shipping confirmation email or available in your account and inform it on the website of the chosen carrier. If no information is indicated, contact customer service via the “Contact us” form.
What if items received do not match with my order ?
To know the routing of your parcel, take your tracking number indicated in the email of confirmation of sending or on your account and inform it on the site of the selected carrier. If no information is indicated, contact the customer service via the "Contact us" section. You can also contact the carrier concerned who will be better able to give you an answer (this is recommended). Remember that we use a carrier (Colissimo for example) for the shipment of your orders and that the delivery time and the delays generated do not depend on our store but on the disturbances that the carriers may encounter.
If your order is indicated as having been delivered but you have not received anything, please contact us by sending us a certificate of non-receipt of your order and a copy of your identity card so that we can open an investigation. This information is required by the carriers to manage the requests as well as possible.